Terms and Conditions

Acceptance of Terms

By accessing and using the HelloSupermarket Limited ("we", "us", or"our") website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms"). If you do not accept these Terms, you are not authorized to use our website.

Changes to These Terms

We reserve the right to modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Your continued use of the Website will constitute your agreement to the updated Terms.


Please review our Privacy Policy for information about how we collect, use and share your information.

Our Service

HelloSupermarket Limited is an online service to compare prices of groceries across different supermarkets. Although we aim to provide accurate data, we do not guarantee that the prices, availability, and products shown on the Website are always accurate.

Retailer Relationships

HelloSupermarket Limited may receive commissions from retailers listed on our website when a user makes a purchase from the retailer through our website. Our content is not influenced by these relationships.

User Responsibilities

You agree to use our Website responsibly and not for any unlawful purpose.

Reporting Copyright Infringement

If you are a copyright owner or an agent thereof and believe that any content on our Website infringes upon your copyrights under the UK copyright laws, you may submit a notification by providing our Copyright Agent with the following information in writing:

  • The physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on our website are covered by a single notification, a representative list of such works on our website;
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
  • Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an electronic mail;
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the UK law; and
  • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.

Our designated Copyright Agent to receive notifications of claimed infringement can be reached at: [email protected]

For clarity, only notices of claimed copyright infringements should go to our Copyright Agent. Any other feedback, comments, requests for technical support or other communications should be directed to our customer service through [email protected]. You acknowledge that if you fail to comply with all of the requirements of this section, your notice may not be valid.

Limitation of Liability

To the maximum extent permitted by law, we disclaim all liability for any damages or losses resulting from your use of or inability to use our Website.

Governing Law

These Terms and your use of our Website will be governed by the laws of the country where our company is headquartered, without regard to its conflict of laws principles.